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  • How can I report a security issue or vulnerability?

    2025-11-18 21:25:31
    You can submit a report via our Cybersecurity Threats category in the support portal or email our security team directly....
  • What should I do if I suspect my account has been hacked?

    2025-11-18 21:25:54
    Immediately reset your password and enable Two-Factor Authentication (2FA). If you cannot access your account, submit a ticket under Account Security....
  • Can I request the deletion of my personal data?

    2025-11-18 21:26:23
    Yes. You can request data deletion under Data Protection & Privacy by submitting a GDPR or privacy request form....
  • What should I do if I receive a suspicious email claiming to be from Portia Web Solutions?

    2025-11-18 21:26:48
    Do not click on any links or provide personal information. Report the email under Cybersecurity Threats for verification....
  • How does Portia Web Solutions handle reports of harassment or abuse?

    2025-11-18 21:27:15
    We investigate all reports and take appropriate action based on our policies. Use the Workplace Harassment & Ethics Violations category to file a report confidentially....
  • What actions do you take against policy violations?

    2025-11-18 21:27:41
    Depending on the severity, we may issue warnings, suspend accounts, or take legal action. Reports are reviewed under Content Moderation & Abuse Reports. ...
  • How do you protect children on your platform?

    2025-11-18 21:31:30
    We follow strict child protection guidelines. If you spot concerning content, report it under Child Safety & Protection for immediate review....
  • How do I report fraudulent activities or scams?

    2025-11-18 21:32:11
    Use the Fraud & Financial Security category to report any suspected fraud, phishing attempts, or unauthorized transactions....
  • What should I do if I notice an unauthorized transaction?

    2025-11-18 21:32:36
    Immediately contact our support team under Fraud & Financial Security with details of the transaction....
  • How can law enforcement or legal authorities contact Portia Web Solutions?

    2025-11-18 21:33:07
    Legal authorities can submit requests under Legal & Compliance Issues, ensuring all necessary documentation is provided....
  • What is your response time for safeguarding issues?

    2025-11-18 21:33:30
    We prioritize urgent security issues and aim to respond within 24-48 hours, depending on the severity of the report. ...
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